Resilience places the utmost importance on the protection of your personal data and compliance with the General Data Protection Regulation.
What is it all about?
The purpose of this privacy policy is to provide you with clear and transparent information about how we process and use your personal data in the context of your browsing on our website https://patients.resilience.care or your interactions with our teams.
💡For more information on the data collected and processed as part of our Resilience Care mobile app for patients affected by cancer, you can consult our specific Privacy Policy by following this link or directly from our app (heading "⚙️ Settings").
This Privacy Policy may be updated to take account of changes in our activities and the legal and regulatory provisions applicable to us. We invite you to read it regularly.
For all the processing operations mentioned in this Privacy Policy, the data controller is Resilience, a société par actions simplifiée (simplified joint stock company) with capital of 16,611.98 euros, registered with the Paris Trade and Companies Register under number 893 834 713, whose registered office is located at 6 rue d'Armaillé - 75017 Paris (France).
Definition: A data controller determines the purposes and means of processing personal data, i.e. the objective of this processing and how it is implemented.
As part of your browsing on our site https://resilience.care or your interactions with our teams, we may collect a certain amount of personal information about you for, and on the following grounds:
● If you are a patient:
Managing your requests for information about our company and our solutions
Your consent
Newsletter communication
Your consent
Satisfaction surveys
Our legitimate interest in improving our products and programs
Collect and distribute your testimonials, including on the website and social networks
Your consent
Organization of user panels and beta tests
Your consent
Organization and distribution of self-care programs
As part of your remote monitoring by a partner healthcare facility or doctor.
You are free to register and participate in our programs
If you are a telemonitored patient, other uses of your personal information may occur as part of your use of our Resilience oncology telemonitoring solution. Specific information is available in our solution ("Settings" section). We also invite you to contact your doctor for further information.
● If you are a visitor or a candidate :
Managing your requests for information about our company and our solutions
Your consent
Newsletter communication
Your consent
Reviewing and managing your job application
Execution of pre-contractual measures at your request
These processing operations do not involve automated decision-making.
Definition: A personal data processing operation is an operation or set of operations involving personal data (e.g. collection, recording, use, etc.).
Definition: Personal data is any information that directly or indirectly identifies an individual.
● If you are a patient :
Managing your requests for information about our company and our solutions
👩 Your identification and contact data (surname, first name, title, contact details), required to reply to your request
👋 Category of requester (patient, carer, journalist...)
❓ Subject, content and date of your request
📝 Content and date of our reply
Newsletter communication
👩 Your e-mail address, required to send you our newsletter
🗓️ Newsletter subscription date
📊 Statistics linked to the sending of our newsletter
Satisfaction surveys
👩 Your identification and contact data (surname, first name, title, contact details)
📝 Any answers given in our questionnaires
Collect and distribute your testimonials, including on the website and social networks
👩 Your identification and contact data (last name, first name, title, contact details, ID on social networks), mandatory to get in touch with you
🗣️ Any information you wish to share with us and/or the public (health data, past experiences, professional background...)
We will determine together what information you wish to share
Organization of user panels and beta tests
👩 Your identification and contact data (surname, first name, title, contact details), which is mandatory in order to contact you
📱 Information about your use of our solution (date of registration, usage, usage habits...) and new technologies
🗣️ Any information you wish to share with us in the context of panels and exchanges with our teams
Organization and distribution of self-care programs
👩 Your identification and contact data (last name, first name, title, contact details), required to contact you as part of the program and register on our platform
🗣️ If you interact with our instructor: image and voice, as well as any other information you wish to share
👥 Exchanges with our teams
● If you are a visitor or a candidate :
Managing your requests for information about our company and our solutions
👩 Your identification and contact data (surname, first name, title, contact details), required to reply to your request
👋 Category of requester (patient, carer, journalist...)
❓ Subject, content and date of your request
📝 Content and date of our reply
Newsletter communication
👩 Your e-mail address, required to send you our newsletter
🗓️ Newsletter subscription date
📊 Statistics linked to the sending of our newsletter
Reviewing and managing your job application
👩 Your identification and contact data (surname, first name, title, contact details)
📄 Information contained in your CV and cover letter (education, qualifications, professional experience, etc.) or required for the position
💬 Dates and content of interviews with our teams
📬 Follow-up to your application
📝 Information relating to your references (contact, employer, recommendations, content of exchanges with our teams).
This information is mandatory in order to review your application.
The personal data collected varies according to your interactions with Resilience. It is collected directly from you or from your employer, healthcare institution or Resilience partner.
We undertake to process only the data necessary to achieve the purposes listed (principle of minimization).
Resilience has set justified retention periods for each of the objectives listed (limitation principle):
● If you are a patient :
● If you are a visitor or a candidate :
At the end of this period, your data is deleted or anonymized for statistical purposes.
The personal data you give us is accessible only to the employees concerned. All our employees are bound by a strict obligation of confidentiality and are trained in the protection of personal data by our Data Protection Officer.
● If you are a patient :
● If you are a visitor or a candidate :
Service providers
For certain processing operations, we may also share your data with our service providers. We make every effort to contractually ensure that these service providers maintain the confidentiality and security of your data. You will find below the list of service providers with whom Resilience may share your data:
Ashby - Applicant management system (Ashby privacy policy)
HiBob - HR management tool (HiBob privacy policy)
Hubspot - CRM tool (Hubspot privacy policy)
Mailjet - Sending emails for our newsletter (Mailjet privacy policy)
Tally - Creation of questionnaires and satisfaction surveys (Tally privacy policy)
Where do we store your data?
We strive to keep your personal data within the European Economic Area (EEA). However, it may be transferred to other countries. This is the case, for example, if some of our service providers are located outside the EEA. We then ensure that this transfer is carried out in accordance with the RGPD, in particular:
To a country offering an adequate level of protection, i.e. a level of protection equivalent to that provided by applicable European laws and regulations; or
Within the framework of standard contractual clauses signed with our service providers (mechanism implemented with our partner Ashby for applicant management).
We make every effort to protect your personal data against loss, destruction, alteration, unauthorized access or disclosure.
Accordingly, we deploy all appropriate technical and organizational measures, depending on the nature of the data and the risks involved in processing it, to preserve the security and confidentiality of your personal data. In addition, our security policies, practices and measures are regularly reviewed and updated as necessary.
In accordance with the applicable legal and regulatory provisions, you have the following rights:
🗂️ Right of access: you have the right to request access to the personal data we hold about you, and you may request a copy of this data(find out more)
✏️ Right of rectification : you can request rectification of any inaccurate or incomplete data concerning you(find out more)
🧽 Right to deletion: you can request deletion of your personal data in certain circumstances(find out more)
🎒 Right to portability: under certain conditions you can receive all the personal data concerning you that you have provided to us, in a structured format. You also have the right to demand that we transfer them, where possible, to another controller(find out more)
🛑 Right to restrict processing: you have the right to restrict our processing in certain cases(find out more)
🙅 The right to object to processing on grounds relating to your particular situation(find out more)
👼 The right to set out guidelines for the retention, erasure and communication of your data after your death(find out more)
✅ A right to withdraw your consent at any time(find out more)
You can exercise your rights by contacting our Data Protection Officer at privacy@resilience.care. He will also be happy to answer any questions you may have about how Resilience processes your data!
You can unsubscribe from our newsletter by clicking on the unsubscribe link included in every newsletter we send you.
When you send us a request to exercise a right, you are asked to specify as far as possible the scope of the request, the type of right exercised, the personal data processing concerned, and any other useful information, in order to facilitate the examination of your request. In order to protect the confidentiality of your data, you may also be asked to provide proof of your identity.
If, after contacting us, you feel that your rights with regard to your data have not been respected by Resilience, you may submit a complaint to the Commission Nationale de l'Informatique et des Libertés (CNIL).
Resilience does not use cookies on the https://www.patients.resilience.care/ website.
